How to Improve Your Uber Rating: For Passengers

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The two-way rating system used by Uber where passengers and drivers are able to rate each other based on their ride experience has become the new norm for rideshare services. This system makes both parties in the vehicle liable and responsible for their actions and ensures an enjoyable, safe trip. Check out our recent blog post on how this rating system works.

Many riders worry about maintaining a high rating as it could possibly affect the ease at which you are able to request a ride. The TaxiFareFinder team has compiled a few tips for riders to improve and maintain a positive Uber passenger rating.

Be ready: Watch the status and location of your ride as it makes its way towards the pickup location. As the vehicle gets closer, make sure you have all your belongings ready and start walking outside to where the car will be. Every minute the driver is waiting, is a minute they are not making money. If you are ready to go when they arrive, the quicker you are able to get to your destination and the driver can pick up another passenger.

Be accurate: Be sure that the pickup location entered into the app is correct. The pin-drop can be off by a block or so sometimes and this will impact how quickly the driver is able to find you. If available, enter the exact address of where you want to be picked up – this will provide more direct directions from the GPS and less confusion for the driver.

Be efficient: Enter the destination address before getting into the vehicle. While waiting for the ride to arrive, enter the end destination so a route can be calibrated ahead of time. Then, when you enter the vehicle the driver can start moving immediately, making the trip faster for both of you.

Be polite: Treat the driver how you want to be treated. It sounds obvious, but many drivers complain that riders can be overly demanding and rude. If you want the temperature or music adjusted, ask in a friendly and kind manner and most drivers will be happy to help.

Conversely, there are many actions to avoid when riding in an Uber.  The behaviors below can guarantee an unhappy driver and a lower rating:

Eating and drinking: Bringing food and drinks into a moving vehicle will most likely lead to spillage and a mess. Drivers want to maintain a clean vehicle for future passengers and not have to clean up crumbs or a stain on the seats.

Smoking: Smoking leaves a smell and a mess in the car. Similar to eating in the vehicle, drivers do not want to cover up the smell as it may bother future passengers.

Leaving trash and excess dirt: Whatever you bring into the Uber, should leave when you do. Leaving anything behind clutters the vehicle and is extra work for the driver to clean up for the next passenger.

Being destructive: Treat the vehicle as if it were your own. Do not rip, stain, or damage any part of the vehicle – it is how the driver makes money and it needs to be in good condition to drive for the service.

Acting drunk or disorderly:  Be respectful and courteous when taking an Uber, no matter what state you may be in.

Allowing children to be out of control: If you ride in an Uber with children, be sure that they are being respectful and not distracting the driver. The main concern of the driver is getting you to your destination quickly and safely – make sure nothing gets in the way of this.

Overloading the car: Do not try to fit more people in the car than the legal limit.  This puts your group and the driver at risk for unsafe conditions and potential safety violations.

Overall, most drivers want a smooth ride and are understanding of last minute changes and unforeseen circumstances that can occur. Rule of thumb: be open with the driver and always double check. You have access to driver contact information, so feel free to call ahead of time before they arrive and ask any questions. This ensures that neither of you are surprised nor caught off guard.

Animal Taxi Monday 6.29.15

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This might be the all time winner for the cutest animal taxi picture! ‪#‎AnimalTaxiMonday‬

Click here to view all of our Animal Taxi Monday pictures.

Boston, MA – Tips for Taking a Taxi

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Hailing a Taxi

Hailing a taxi in Boston is, generally speaking, fairly easy. Most of the time (in the more densely populated areas of the city) you will be able to hail a cab off the street in a matter of minutes. Hailing a taxi is the same as it is in most cities; you simply step out onto the curb and raise your arm when you see a taxi advancing. Most cabs have rooftop lights indicating whether they are available or not but the majority of cabbies in Boston do not use their rooftop lights so you can never be sure if a cab is for hire. Just keep on raising your arm at any taxi coming your way and one will pull over!

If you would rather not attempt hailing a taxi in Boston, walk to the nearest taxi stand and grab the first taxi in line. Taxi stands are located near many of the city’s popular destinations, including Faneuil Hall, Copley Place, South Station, North Station, and Back Bay Train Station. These taxi stands will be identifiable by a taxi stand sign. Lastly if you are near a hotel, ask the concierge or doorman to call a taxi for you and most will be happy to.


Taxi rates in Boston are some of the most expensive in the country! See the metered rates and fees below.

Metered Rates

  • $2.60 for the first 1/7th mile or less
  • $0.40 for each additional 1/7th of a mile
  • $28.00 for each waiting time/hour
  • $2.60 for Flat Rate / Mile

Surcharges and Fees:

  • Add $2.25 for all trips to/from Logan Airport
  • Add $5.25  for all trips through Harbor Tunnels (Callahan, Sumner, Ted Williams)
  • Suburbs within 12 miles of Boston operate on metered city fares whereas suburbs outside of this distance operate on a flat fare basis. Some of these suburbs have their own local cab services which are usually slightly more expensive. If you are traveling to one of these outlying suburbs and would like more information on the flat rates please visit this page here:


How many taxis are there in Boston?

  • There are currently 1,825 Taxis operating in Boston.

If I lose something in a taxi, what do I do?

  • If you have the information of the taxi company that you used contact them directly. If you cannot remember the taxi company contact the taxi hotline at 536-TAXI

Do you tip the taxi drivers in Boston?

  • Yes, please tip around 15%.

Can you smoke in the Taxis in Boston?

  • No, all licensed taxis are smoke free. This means neither the driver nor the passenger is allowed to smoke inside the vehicle.

Airport to City Center

Taxis are usually plentiful at Logan airport and can be found at the airport taxi stand. If you require assistance see a Massport Ground Transportation agent, located outside of each terminal on the arrival level. A typical fare from Logan Airport to Boston City center is around $30-$35. All fares to or from Logan airport are charged a $2.25 airport fee.

Station wagons and accessible taxis for persons with disabilities are available upon request at Logan Airport. These taxicabs are entitled to an additional $5 fee if a passenger has excessive luggage, skis, or boxes.


If you have a dispute or complaint you can call the Hackney Unit at 617-343-4475 or fill out a form here. Make sure your always get a printed metered receipt with the cab number, date and time!

What The Uber?! Uber Rebels against Ban on Rideshares

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While many cities are quickly adapting to Uber and its practices, some cities are still reluctant to allow Uber to operate. Back in December of 2014, Paris banned UberPOP from operating due to safety concerns regarding the ease in which a civilian could become a driver. However, since the ban has been in effect, Uber has decided to ignore the law and not pull out of Paris. In fact, they are actually secretly encouraging their drivers to continue picking up passengers! How are they getting away with this defiance?

Apparently, Uber is telling their drivers that they will pay any fines that the drivers may incur while driving during the ban. While the company never directly says this to the public, an UberPop driver in Paris was quoted telling the New York Times that Uber has paid for his and other UberPOP driver’s tickets. The New York Times article goes on to further indicate that Uber routinely tells their drivers that they have nothing to worry about, and that they should simply go talk to Uber representatives in Paris if they are issued a ticket for driving during the ban. It seems as though Uber, in typical “What The Uber” fashion, is trying to convey a strong “Stop me if you can” message to the government.

Surprisingly, after a little digging we found out that Paris is not the first city where Uber has deployed this tactic. According to an article published by TechCrunch, Uber is also paying for these fines in the Netherlands, Charleston, Victoria and Burlington, however, Uber is trying to keep this little known fact quiet. A representative at TechCrunch contacted Uber for comment regarding this new report, and while Uber didn’t directly confirm these accusations, they did hint that the company was paying for these fines by stating “We are and will always be supporting our drivers”.

UPDATE: Two Uber executives— Uber France’s CEO Thibaud Simphal and Uber Europe GM Peirre-Dimitri Gore-Coty — were arrested in Paris on Monday, June 29th for running an “illegal taxi company”. Seems as though these rebels may be in for a wake up call!


If you have a What The Uber moment or want to share a What The Uber story please email [email protected] or use the hashtag #WhatTheUber to get your story featured and shared on our social media channels!

TaxiFareFinder’s Most Commonly Requested Estimates

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It is fairly common knowledge that there are some days of the year where taxi rides are requested more often than others. For example on New Years Eve, taxi dispatchers and drivers are armed and ready for an onslaw of phone calls and requests from party goers. However, did you know that TaxiFareFinder also keeps track of the most commonly requested routes?

With our TaxiFareFinder calculators supporting more than 2,000 cities worldwide we thought it would be fun to look at which taxi routes from around the world are requested most often by our loyal fans. It turns out the most popular requested ride across the globe is from Charles de Gaulle Airport to Central Paris. Our fans most love visiting the city of love and romance! Coming in second is JFK airport to Manhattan (NYC), we were actually a bit surprised that a NYC route didn’t manage to come in first as NYC is known for its abundant taxi use. However, if you look at the picture below depicting the top 5 requested routes, you will see that NYC manages to snag spots 2, 3, 4, and 5! Also if you visit the complete list of the top 30 most commonly requested rides on our TFF you will also notice that NYC routes show up 14 out of the 30 times, quite impressive! Maybe this list will help taxi drivers learn where the hot spots are for picking up customers.

Tell us your thoughts on this list. Are there any routes that you are surprised to see a majority of people searching for or are you surprised by the cities that made it? For a full list of the top 30 most commonly requested estimates on please visit

Catch a Ride – Cost from Airports to City Centers

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One of the first impressions of a new city is the taxi ride taken from the airport to the destination, generally to a hotel or event in a city. This initial taxi ride can set the tone for a trip – the ride can be a quick breeze or a long, expensive nightmare. The TaxiFareFinder team has compiled information from taxis around the world to help travelers be prepared with the knowledge of what to expect when traveling to twenty of the largest airports. “Catch a Ride” infographic illustrates the distances, in miles, from an airport to the estimated center of the closest major city. The cost of a taxi ride from these two points was calculated and converted into US dollars.

Overall, the findings show the distance and price directly correlating; longer distances have higher taxi ride prices. However, there were a few airports that show surprising data. The distance from the airport to city center in Kuala Lumpur was the longest of the twenty airports, but had one of the lower fares. Conversely, the taxi cost in London was the highest, yet the distance is fairly average. This reinforces different taxi reputations: London is known to be very expensive, while Kuala Lumpur is known to have a surplus of taxis, thus lowering the cost.

Travelers should use this data when planning how to travel to their destination. If the cost is very high to travel directly into the city, an alternative transportation method, such as the train or bus may be the best option. If the distance is very long and the cost is reasonable, paying the price may be worth it as the trip could be very time consuming using other means of public transportation. Wherever you go and however you get there, TaxiFareFinder is here to educate and prepare you. Happy traveling!

Animal Taxi Monday 6.22.15

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This could be dangerous….

Happy Animal Taxi Monday!  #AnimalTaxiMonday

Click here to view all of our Animal Taxi Monday pictures.

Toronto, Canada – Tips on Taking a Taxi

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Taking a Taxi in Toronto

Toronto has a fairly large fleet of taxis, about 10,000, so catching a taxi within the city is relatively easy. To hail a taxi, simply stand on the curb of any major street and raise your arm or wave at an approaching cab. If the rooftop light is on, it means the cab is available. If the rooftop light is off, the cab is either off duty or already has passengers.

If you feel uncomfortable hailing a cab, most major hotels in the city will have a cab stand outside their main entrance for you to use. If you are in a more residential or industrial area you may need to call a taxi in advance and be prepared to wait for a few minutes for one to arrive.

The typical taxis in Toronto are midsized American and Japanese sedans and the most common models in use are the Toyota Camry and the Chevrolet Impala. These taxis are generally less than 5 years old, so you do not need to worry about your taxi breaking down!

Toronto is known to be one of the worst cities to drive in and the roads can get extremely congested. While taxi costs might be high, many agree that it’s much better than trying to drive your own car and park (which is also very expensive)!


Taxi Rates in Toronto are metered but may differ slightly between cab companies. Licensed taxi rates as of July 2010, are shown below.

  • $4.25 for the first 0.143km
  • $0.25 for each additional .143 km (~$1.75/km)
  • $0.25 for each 29 seconds waiting time (~$31.03/hr)

Many cab companies also offer flat rates and will negotiate a price with you for longer trips outside of the city. Makes sure to ask your taxi driver the price before you get in the cab!


  • $2.00 for each additional passenger in excess of four


Do cabs accept credit cards?

  • Most cabs accept debit or credit cards but there is an additional charge to use your card! We would recommend always having cash on you as well just in case the credit card machine is broken.

Should I tip the driver?

  • Yes, a typical tip in Toronto is 15-20% of the fare.

Is it easy to hail a Minivan taxi?

  • Taxis that hold more than 4 people are definitely rarer in the city of Toronto. You will want to call in advance if you need one.

Airport to Toronto

Pearson International Airport is located in Mississauga City and is about 30 -40 minutes away from downtown Toronto. Typically a taxi from the airport to downtown Toronto will cost from CDN $40 to CDN $60. If you plan to travel during rush hour your taxi price will increase. Many drivers will offer you a flat rate as well which might be a better option for you depending on traffic.

Taxi stands are available outside the arrival terminals, simply follow the signs and be wary of drivers who may approach you inside the terminal as they are not licensed. If you have a group of more than 4 passengers or are traveling with a lot of luggage you will want to reserve a van taxi ahead of time at the airport.

In Case of a Dispute

If you have a complaint you can contact the taxi complaints line 24 hours a day at 1-877-868-2947.

What The Uber?! Uber decides to play God

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The “God View” displayed at an Uber event in Boston. (Screenshot from Uber’s Facebook page)

Uber, the tech company valued at over 50 billion dollars, has shown the world that they are here to stay. Since Uber’s inception in 2009, this tech giant now operates in 57 countries around the world, delivers goods to thousands of people, and can even be found competing with Google to build the first driverless taxi. While Uber certainly is allowed bragging rights over their laundry list of accomplishments, they have also been known to take their “power” a little too far.

Our newest What The Uber Friday focuses on Uber’s “God View” tool, which is essentially a tracking tool that allows Uber’s corporate employees to track and follow any Uber vehicle and/or customer who has requested a car. Essentially these Uber employees can play “big brother” and follow any given person’s Uber ride in the world, from the comfort of their desk.

The God View tool is generally kept pretty quiet, but recently a couple instances of journalists finding out they were being tracked secretly by Uber executives has caused this controversial tool to surface in the media. One Buzzfeed journalist reported that an Uber executive admitted to her that he was tracking her car on her way to a meeting with him. Another instance involved a venture capitalist who started receiving unsolicited texts from an Uber executive while he was in an Uber car – the texts stated that he was being tracked for fun at an Uber launch party in Chicago.

At this point in time the God View tool is “widely available” to those working for Uber at a corporate level. Uber’s privacy policy does state that its employees are prohibited to look at customer rider histories except for “legitimate business purposes.” However, with the widespread availability of the God View tool, there are bound to be a few, dare we say Uber stalkers, that misuse this tool. The Verge actually puts it quite nicely, “It makes sense for the company to have a tool to track its legions of drivers, but by threatening journalists, trying to sabotage the competition, and even by naming the system “God View,” Uber has created a trust issue by demonstrating such a startlingly cavalier approach to its business.”


If you have a What The Uber moment or want to share a What The Uber story please email  [email protected] or use the hashtag #WhatTheUber to get your story featured and shared on our social media channels!

Are you insured when you ride in an Uber or Lyft?

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Am I insured when I take an Uber? This question seems to be popping up around the web recently and it’s important for riders to understand what they may and may not be insured for when they step foot in an Uber car. Unfortunately, there is no clear cut answer regarding riders insurance coverage during Uber or Lyft trips but this article tries to make some sense of it for you!

According to the article, both Uber and Lyft have $1 million in liability coverage if a passenger is injured in a rideshare vehicle by another motorist. What these companies do not say however, is whether or not you will have to go through the insurance rigamarole first before Uber or Lyft will step in with their insurance coverage. Both Lyft and Uber state on their website that riders assume risk by using their services and that theoretically, damages from a car accident could also be covered by a third-party’s insurance or by your own personal auto insurance company rather than through Uber or Lyft’s. This type of a statement certainly makes understanding the rideshare insurance game a bit more tricky. Will you be forced to file a claim with your own insurance first? Will Uber or Lyft try to win money through other venues before using their own insurance? While there is no definite answer to these very good questions, does try to outline what you should do and what to be prepared for if you were ever in an accident while taking an Uber. To learn more about Uber and Lyft’s insurance policies and what you need to research before stepping foot in one of their cars please read the full article here.