Animal Taxi Monday 11.30.15

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This animal taxi is super trendy!  #AnimalTaxiMonday

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Wanderlust Wednesday 11.25.15

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Our #WanderlustWednesday goes out to Plymouth Rock this week! #HappyThanksgiving

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The Sharing Economy: How to Put Your Car to Work

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Owning a car can be expensive, but if you’re willing to put forth the effort, you can make back that money and more by providing transportation to others. There are several companies that specialize in helping people with vehicles connect with those in need of a ride. If you aren’t afraid of having strangers in your car, they can be a great way to make some extra cash. Check out the below infographic to learn the best way to put your car to work for you!

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Animal Taxi Monday 11.23.15

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“Wait, you mean to tell me this isn’t my pirate ship?!” #AnimalTaxiMonday

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Film Scene Friday 11.20.15

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Happy Film Scene Friday!  Can you guess the movie depicted in the scene below? Scroll down to find the answer! #FilmSceneFriday

Scroll Down for the Answer!

A: The Fifth Element

How Uber Drivers Can Redeem Themselves if They Make a Wrong Turn!

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I cannot tell you how many times I have missed the correct turn off while engaged in a deep conversation or maybe victimized by the infamous GPS lag, it happens to the best of us. I previously mentioned how important it is to know your city; however, it’s impossible to know every street, shortcut, neighborhood ect ect so relying on our GPS systems is often all we have, especially if your pax is unfamiliar with the area or intoxicated. None of this really matters anyways right? In the passengers eyes you just made a wrong turn, which could potentially end in a bad rating and extra mileage/money tacked on to the trip..

Many driver’s would simply re route their destination, arrive at the destination and end the trip with seemingly no issues . Keep in mind that, even though your passenger may remain friendly and thank you for the ride, they are concerned about the resulting price and may question your true intentions after walking away (and rightfully so).

Most of your passengers completely understand mistakes happen but it’s your job as a driver to rectify the situation so the passenger does not feel ripped off. By addressing the mistake when it happens, your passenger will feel humbled and relieved to know that their driver is providing the best service possible.

Many new drivers are not aware that any trip/fare can be adjusted immediately after arriving at the destination. Once you realize you have made the mistake its important to immediately apologize (you did nothing wrong but an apology does help) and assure the passenger/s that the fare will be adjusted to reflect the most direct route. I do not suggest ending the trip early because firstly, you do not know exactly how much extra mileage you had to cover in order to get back on the correct route. Secondly, its important your passenger/s are covered from start to finish in case of an accident or a multitude of other possible incidentals.

Here is how you correctly address the passenger and rectify the situation:

After the trip is complete you will slide the red “end trip” bar and enter the rating like you normally would for any other trip. Before going online you need to pull up the ride in the trip history section and submit the button that reads “need help” You will now see a drop down screen with a list of problems/issues- from that menu chose the feature that reads “did not start or end trip on time” It will prompt you to enter the pickup location/address and the destination location/address. Uber will then calculate the fare using the most direct route and adjust the price. Using this method is especially important if your trip was conducted during a surge.

So..there is no need to panic or get frustrated if you get a bit turned around because there is a solution that pleases everyone involved. Right before the passenger exits your vehicle, I personally apologize once more and explain that the fare will be adjusted in a short amount of time. Explain that the current reflected charge is not accurate and Uber will send an updated receipt via email.

Try not to let a simple mistake turn into a bad rating despite an otherwise flawless ride. Trust me, your passenger will leave feeling impressed. I am surprised at times to hear some of the responses from passengers after you explain this simple remedy. They usually mention instances where their driver never admitted to the mistake and drove several extra miles before finally finding the appropriate destination, never offering a solution. Most of them will express their appreciation and gratitude. Remember, its a simple fix and will most likely prevent your rating from taking an unnecessary hit.

I hope this helps driver’s who have experienced this problem in the past!

Please continue to follow and subscribe for new blog notifications. You are always welcome to comment and ask questions in the comments section of each blog.

Remember to have fun, drive safe and Uber On!!! 😉


Author – Dan McCarthy
Dan McCarthy runs the well known blog, Uber Classroom and he also guest posts on EEZZDriver. Make sure to check out both blogs to stay up to date on all things rideshare!

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Wanderlust Wednesday 11.18.15

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How about a walk across this natural bridge to liven up your Wednesday?! #WanderlustWednesday

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Will Google & Waze’s Carpool App Ever Compete With Uber?

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Google’s Waze made big news the other day when it announced that it would be testing a carpool service in Israel that lets commuters share rides for a small fee.  The service, called RideWith, is aimed at connecting drivers on their way to work with passengers traveling along the same route.

There’s obviously major competition in this space, most notably Uber’s carpooling service UberPool, but RideWith appears to initially be focused on a different market.  DriveWith will target commuters, on their way to/from work, taking what are known as incidental trips.  Incidental trips are rides that would have been taken regardless of whether they were shared or not.

Will Google & Waze's Carpooling App Ever Compete With Uber? (Photo: Bloomberg)

Uber currently offers a shared ride feature called UberPool in select cities but it’s unclear what percentage of these shared rides are incidental trips.  There’s actually a good argument that Uber’s low fares and services like UberPool could be putting more cars on the road by making transportation so accessible.  Many passengers who may have opted for walking, public transportation or even carpooling in the past have now switched to Uber.

The Problem With Carpooling

Carpooling has traditionally struggled because of the cost (not always monetary either) of finding a suitable match.  Typing out a flyer for carpoolers, printing it and putting it on a bulletin board at work isn’t exactly the model of efficiency.  But technology has made that process a lot easier.

We know that there are millions of solo rides every single day with lots of people headed to/from the same general area so it makes sense to figure out a way to combine a majority of those rides.  Tech solutions will handle that problem with ease but the real question is whether there is enough incentive for these drivers to partake.

Everyone’s A Rider

Based off the success of Uber, it should be clear that there is no shortage of people willing to get chauffeured around instead of  having to drive themselves.  But I don’t see how covering the cost of gas and wear and tear is enough incentive to get busy professionals on their way to work or even worse, on their way home, to carpool.

Based off a 2013 Brookings study, the average commute time for 96 metro areas in the US was just under 8 miles.  But even for commutes on the right-side of the tail, that is only going to amount to a few dollars per day: a great deal for the passenger but not a whole lot of financial reward for drivers.

Obviously, the real incentive here is removing un-needed cars from the road, which benefits society as a whole through less traffic and congestion, quicker commute times and less carbon emission.  And while that all sounds great, it still requires a driver to go out of their way to achieve all this.  And when you take into account the time spent going out of your way to pick-up and drop-off additional passenger(s), those few dollars of savings become a whole lot less attractive.

Nobody Likes To Be The Driver

We’re already seeing this play out on UberPool today.  Uber drivers, used to making normal UberX rates for taking one passenger now make only 10-20% more on an UberPool ride.  Drivers are paid normal UberX rates from the first pick-up to the last drop-off but there’s a lot more work involved.  I know from experience that picking up and dropping off an extra passenger can be a huge hassle.

When asked about UberPool, Jose Luis, a driver out of Los Angeles, told me, “I dislike UberPool since it feels like a lot more work for the pay. ”

Other drivers have echoed Jose’s statements and although the service has been wildly popular with passengers, most drivers are not big fans of UberPool.  If Uber drivers are hesitant to carpool and they’re being paid for it, there’s no reason for busy commuters to take time out of their day to carpool for even less money.


About Harry Campbell, The RideShare Guy

Hello TFF Readers, my name is Harry Campbell and I run a blog for rideshare drivers called The Rideshare Guy and I also write about the on demand economy for Forbes.  I’ll be sharing articles from time to time on what’s going on in the world of rideshare and what you need to know as a passenger whether you enjoy taxis, rideshare or all of the above!

Animal Taxi Monday 11/16/15

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Holding on for dear life…  #AnimalTaxiMonday

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Film Scene Friday 11.13.15

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Happy Film Scene Friday!  Can you guess the famous movie depicted in the scene below? Scroll down to find the answer! #FilmSceneFriday

Scroll Down for the Answer!

A: Breakfast at Tiffanys