Taxi Hall of Fame & Shame

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An experience in a taxi is often one of the first defining moments when you reach a new city, whether for business or fun. This experience can set the tone for the entire trip, leaving the passenger excited to explore or with a sour taste and low expectations of the city.  We decided to dig deeper into the reputations that different cities around the world have for their taxi services. Based on research conducted from various travel websites, traveler forums, and the TaxiFareFinder community, we have compiled a list of the top five cities with the best and worst reputations. This information was collected, organized, and ranked by TaxiFareFinder staff based on the following criteria points:

  • Availability: the amount of taxis on the street, available to pickup passengers
  • Cleanliness: the state of the taxi when a passenger enters; the cleanliness of the seats, windows, handles, etc.
  • Friendliness: the demeanor and attitude of the driver; willingness to chat and answer questions of the passenger
  • Knowledgeable: the ability of the driver to navigate confidently around the city without getting lost
  • Quality of Driving: the ability of the driver to operate the vehicle in a safe and comfortable manner for the passenger
  • Quality of Vehicles: the condition of the automobile serving as the taxi; up-to-date, well-taken care of vehicles
  • Safety: the overall sense of safety for passengers
  • Value: the cost of the taxi ride in relation to time and distance travelled

The Hall of Fame highlights cities with the best reputations around their taxi services, showing the top 2-3 attributes that allow the city a high ranking. The Hall of Shame highlights cities with low reputations, but with attributes shown in red to signify low ranking in these categories.  Do you agree with the TaxiFareFinder Taxi Hall of Fame & Shame?

Which Service is Cheapest?

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New types of transportation options seem to be popping up daily, each promising to be the cheapest and best way to get around your city. Rideshare services like Uber, Lyft, and Sidecar are now viable, established options in the majority of larger cities in the United States. To help you determine which rideshare service can actually be your cheapest choice, we used RideGuru to calculate the cost of a consistent 4-5 mile ride in ten major US cities. The infographic below shows the service with the lowest price for the specified distance and the top two runner-up companies. Now you can know how your chosen rideshare service compares and ranks from a price perspective.

Variable factors such as surge pricing, inclement weather, and heavy traffic are not taken into consideration in the graph below. For simplicity, traditional taxis were not included in this comparison.

 

How to Take a Rideshare

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Rideshare services like Uber, Lyft, and others are a growing trend and constantly making headlines. However, the concept of rideshare services is still new and unclear for many riders out there. TaxiFareFinder has created a basic, generic explanation of how to take advantage of these new service offerings; our walk-through of how to take a rideshare applies to all services out there, although the app details and interface may differ. Ride on!

  1. Download chosen rideshare app from the app store.
  2. Create an account. Enter your email address, phone number, and credit or debit card information. Be sure to enable location services when the option appears, as this will allow for more accurate GPS capabilities when requesting a ride.
  3. Fill in the details. Once you have completed account creation, you are ready to take your first ride. You will need to set your pickup location; an address will be auto-populated based on your GPS location but double check to make sure that it is accurate. You can input an address manually if it is incorrect. Next, you will need to choose which level of service you want. For most apps, you are able to choose different types of services based on vehicle type, size, and cost. For example, Uber offers several options including: low-cost uberX, larger-vehicle uberXL, and premium Black Car.
  4. Request your ride. Once you submit your request, a nearby driver is notified of your pickup location. A time estimate will be provided and you will be able to watch your driver arrive utilizing their GPS location. All details surrounding your driver and ride will be provided, including: driver photo, contact information, vehicle make, and license plate number.
  5. Enter your end destination. Input the address of your final destination while you wait for your ride to arrive. This will save time and provide a route ahead of time.
  6. Enjoy your ride. Locate your ride and hop in the vehicle. The GPS will provide the driver with a route, but you are able to suggest a better way if you wish to. Once you arrive at your destination, simply exit the vehicle. You do not need to pay the driver or tip; cost will be taken out of your debit or credit card automatically. Expect to receive a receipt via email with a breakdown of the ride, including fare and route explanation.
  7. Rate your experience. You will be prompted to rate your driver after each ride for most rideshare services. If you had a bad experience, you can express this using the star rating system and also by writing a note to the company. Most companies take complaints very seriously and will respond quickly to any negative feedback.

A few notes for those unfamiliar with rideshare apps.

Surge pricing is a term necessary to understand, as this could seriously hurt your wallet. At times of high demand or severe weather conditions, fares are increased to provide an incentive for more drivers to get on the road. The rideshare app will notify you of the surge when you request a ride. The total cost of your ride will be increased by a multiple or a percentage of your total fare, depending on the app. For example, Uber uses multipliers, 2.5x the normal fare, while Lyft uses percentages, 150% of your fare.  You can choose to wait out the time of high demand, when fares return to normal, non-surge pricing, or choose to pay the inflated price.

Ride Cancellations have fees associated unless completed in a defined timeframe. Although it varies from app to app, the cancellation timeframe for most rideshare services is within five minutes of requesting.  If the ride is not cancelled within this timeframe, a fee starting at $5 will be taken directly out of your account on file. However, if the driver gets lost or exceeds the original arrival timeframe, you may also cancel without repercussions.

Cash transactions should never occur when using a rideshare service. It feels strange to not leave a tip, as this has been customary with taxi rides, but never feel pressured to leave a tip. Driver compensation is factored into the fee that is withdrawn directly from your account on file.

A Beginner’s Guide to RideGuru

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Big News: 1,000 Cities Strong!

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Hey TaxiFareFinder fans! We are proud to announce another big milestone.

We now support over 1,000 cities, counties, airports, and schools worldwide with our fare finding, super sleuth skills! Our recent update includes many mid-sized cities including Palo Alto, CA, Myrtle Beach, SC, and Daytona Beach, FL. The TaxiFareFinder team wants to ensure our fantastic fans have access to taxi fare estimates anywhere in the globe; from big cities to small towns. In the future, we plan to continue our growth until we support all corners of the world!

Check out our GIANT list of supported cities below and let us know if your city is missing – we are expanding every day!

http://www.taxifarefinder.com/#supported_cities