Uber: How to Download and Use the Uber App

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  1. Download the Uber app from the app store on your smartphone. Uber is available for download on: iPhone (iOS 7 or newer), Android (Jelly Bean or newer), BlackBerry (BB OS 7 only), Windows Phone 8.
  2. Create an account. Once you have downloaded the Uber app, you will be asked to create an account. Enter your name, email address, phone number, and credit or debit card information. Be sure to enable location services when the option appears, as this will allow for more accurate GPS capabilities when requesting a ride. Once you have filled in your account details read Uber’s terms and conditions to make sure that you are OK with Uber’s terms and privacy policy before continuing on with the service.
  3. Click the Sign Up button. Once you have filled in your account details and read over the terms of service, click the sign up button. Your account will be created and you will be sent an email confirming your new Uber account. You’re now ready to start using Uber.
  4. Fill in the details for your first ride. Once you have completed your account creation, you are ready to take your first ride! You will need to set your pickup location; an address will be auto-populated based on your GPS location but double check to make sure that it is accurate. You can input an address manually if it is incorrect. Next, you will need to choose which level of service you want. Uber offers several types of services based on vehicle type, size, and cost. For the full list of Uber services with descriptions please click here.
  5. Request your ride. Once you submit your request, a nearby Uber driver will be notified of your pickup location. A time estimate will be provided and you will be able to watch your Uber car arrive utilizing the driver’s GPS location. All details surrounding your driver and ride will be provided, including: driver photo, contact information, vehicle make, and license plate number. If you need to give your driver any additional details, you can contact your driver at this stage!
  6. Enter your end destination. Input the address of your final destination while you wait for your ride to arrive. This will save time and provide a route ahead of time.
  7. Enjoy your ride. Once you see your Uber ride approaching your pick up location on your Uber app, start looking out for your Uber car. Once you locate your ride, simply hop in the vehicle. The GPS will provide the driver with a route, but you are able to suggest a better way if you wish. Once you arrive at your destination, simply exit the vehicle. The trip cost will be taken out of your debit or credit card automatically. If you wish to tip, you may do so in cash. Once your ride is over your will receive a receipt via email with a breakdown of the ride, including fare and route explanation.
  8. Rate your experience. Once your ride is marked as complete, you will be prompted to rate your Uber drive. The rating is out of 5 stars, keep in mind Uber drivers must maintain a 4.6 rating in order to be eligible to drive for Uber.

 

Extra help articles on Uber:

Please click here to learn about Uber’s Surge Pricing

Please click here to learn how to calculate the price of your Uber ride.

Find your Uber Fare with UberFareFinder (Video)

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New to Uber? Need an Uber estimate? Want to avoid Surge Pricing? Check out UberFareFinder.com!

With UberFareFinder.com, you can easily find the price of your Uber ride whether you are riding in an UberX, UberXL, Uber Black, Uber SUV, and so on! UberFareFinder will estimate the price of your ride for every Uber car service available and will even display real-time surge pricing so you can better decide which ride is right for you. Once you have chosen your Uber car choice, you can even dispatch your ride straight from UberFareFinder.

To learn more about UberFareFinder.com, check out this helpful tutorial!

What is Uber’s Surge Pricing?

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What is surge pricing?

Surge pricing happens when there is a high demand for Uber cars, meaning that there is a large amount of people who are trying to request an Uber. What surge pricing does is apply a multiplier on every fare, therefore raising their prices. Surge pricing can happen during any day of the week, but it is most common on the weekends. During the week surge pricing is likely to occur at rush hour, and on the weekends it may be enacted during the late hours of the night for people going out and coming home from bars and similar venues. Other times when surge pricing might be enacted is on holidays or during bad whether when a lot of people are looking for rides.

What does surge pricing look like?

If you are requesting an Uber during a surge period, before your request is confirmed a screen will appear on your Uber app that will inform you about the current surge. When the surge is above 2.0x the normal fare, users will have to manually type the surge number in order to acknowledge that they are aware of the price they will be paying. Uber does this so no users are surprised when they see their fare was more expensive than usual.

How long do Uber surges last?

A study from Northeastern University found that Uber surge pricing can often last as little as five minutes. During this study researchers created over 40 Uber accounts and hailed cars in Manhattan and San Francisco over the course of a month. What they found was that the surge pricing lasted for a short period many times, and the surge pricing area was sometimes surprisingly small as well, in Manhattan especially. The study suggested that passengers wait-out surges rather than agree to pay higher prices.

What other companies use surge pricing?

Lyft, Uber’s top competitor, also uses surge pricing, and calls it “PT.” The main difference between Uber and Lyft’s surge pricing is that with Lyft, the drivers are not aware when there is a surge. The Lyft surge area is also a lot smaller than Uber’s. In general it was found that Uber tends to have higher surge rates than Lyft.

Besides rideshare companies, there are also other types of companies that use strategies similar to surge pricing. For example, airlines use similar tactics to sell tickets, and hotels use higher prices to book rooms especially during the busy seasons.

Uber did not invent the idea of charging people a higher price according to demand, but the main difference between Uber and the other companies using similar tactics is that Uber is transparent about how much you are going to pay.

Why Surge Pricing is Controversial:

Surge pricing can be beneficial because it helps to meet the high demand of people needing cars by giving drivers an incentive to turn on their apps, but it is also a controversial topic. Sometimes, the surge prices can be extreme, and it can cost hundreds of dollars to make a journey that normally would cost less than $20. Ridesharing companies like Uber also tend to enact surge pricing when people need cars the most, during dangerous weather conditions such as snow storms and torrential downpours. This makes it harder for people to travel during emergencies unless they are willing to pay the extreme price. Uber has started to cut down on surge pricing during emergencies after many people were disgruntled by their lack of compassion but it seems like there are still plenty of times when people need a ride in an emergency and find themselves faced with an exorbitant bill.

Felicia is an intern at Unleashed, LLC. She is from upstate NY, and is currently pursuing a Marketing degree at Bentley University. One day she hopes to travel the world and visit every continent.