How It Works: Uber Passenger Rating System

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Any Uber user is well aware of the ability to rate their driver, but did you know that drivers have the same ability to rate the passengers that they transport? This two way rating system acts as a check and balance system, keeping both sides of the transaction liable for their behavior. The rating system is based on a five-star scale, one star being the worst, lowest rating and five stars signifying the best, highest rating. Your rating is displayed in your rider profile and drivers are able to see it when they accept a ride request.

A high rating is easy to maintain if you act in a courteous and respectful manner. Many passengers and drivers admit to giving out five-star ratings without a second thought, unless presented with a very serious reason not to. Low ratings are given to passengers who are unsafe, inappropriate, or rude. This could range from the destruction of the interior of an Uber vehicle to threatening the wellbeing of a driver.

Uber takes feedback from drivers seriously and there are consequences for riders with consistent low ratings. On a small scale, Uber drivers can cancel or simply not accept a ride request of a passenger with a low rating. Drivers can choose to accept another ride request from a passenger with a higher rating, with the expectation of a better passenger and experience overall. However, this is a small repercussion. If there was ever a serious offense, such as a physical altercation or inappropriate advance, riders can be temporarily banned or barred completely from using the app. This occurs on a case-by-case basis and Uber management has the ability to take action against destructive passengers.

So how do you find out what your rating is? You are not able to view your individual ride or total rating through your personal Uber app, but there are two simple ways to discover what your personal rating is. You can ask your driver when you are in the vehicle or email Uber Support. Send your email address and phone number associated with your Uber account to [email protected] to receive your rating. From our experience, the response from the Uber Support team was extremely fast and helpful, providing not only your rating but additional tips and information. Our email response time was 6 minutes – talk about service!

This two-way rating system is certainly a new concept – customers are not accustomed to being rated. However, this model fosters an environment of respect and accountability, making everyone involved responsible for their own actions. It takes both parties to make the Uber experience successful and enjoyable.

UPDATE: Uber has recently released a new feature within their app that makes it even easier to find out your passenger rating score. Now you can simply open the Uber app on your phone, click the profile button in the upper left hand corner, then click on “Help”. From there you will see a new menu, click on “Account” and then “I’d like to know my rating”. Once you click on “I’d like to know my rating”, simply click the blue submit button and your rating will be emailed to you!