Did you know that Uber has 3 unique features designed to enhance the safety and comfort of the Uber service. Take a look at these not well known Uber features below.
Audible Seat Belt Alerts
The first feature most users do not know about is Audible Seat Belt Alerts. This is a proactive, audio alert that reminds riders to buckle up at the start of a trip! The audio alert will sound from the driver’s phone and will simultaneously be accompanied by a push notification to the rider’s phone.
RideCheck was first introduced in 2019. Through GPS data and sensors in the driver’s smartphone, Uber is able to detect possible crashes or unusually long stops during a trip. Uber will also notice when a trip takes an unexpected route or ends unexpectedly before a rider’s final destination. When Uber notices these deviations, RideCheck will send a notification to both the rider and driver, asking if everything is ok. Both parties will be able to respond that all is well or choose to utilize another action within the app such as utilizing Uber’s emergency button.
The third and final unique feature is the ability to Audio Record during Uber rides. After testing Audio Recording in Latin America, Uber launched thei service throughout the US. The goal of Audio Recording is to better support riders and drivers who report safety incidents to Uber.
According to Uber, “once riders and drivers enable this feature, they can choose to record audio by tapping the shield icon on the map screen and selecting “Record Audio”.” Riders and drivers can choose to record individual trips, and drivers will also have the option to leave the feature on while they’re online. Before the trip, we’ll let the rider know in their app if a driver has opted into the feature.
To help protect privacy, the audio file is encrypted and stored on the rider and driver’s devices—and by default no one can listen to the audio, including Uber. If either user submits a safety report to Uber, they can attach the audio file to their report. At that point, a trained Uber safety agent will decrypt and review the submitted audio recording, as well as any other relevant information. This will help determine what happened and what is the best course of action. In other words, it is the riders/drivers choice to record audio and decide when to share it with Uber.
Will you be utilizing these unique Uber safety features?