Passenger Etiquette: Do’s and Do Nots for Taxi and Rideshare Users

Using taxis and rideshare services has become an integral part of urban transportation. Whether you’re hailing a cab on a busy street or requesting a ride through an app, observing proper passenger etiquette ensures a smooth, pleasant experience for both you and the driver. Here’s a comprehensive guide on the do’s and don’ts for taxi and rideshare users, including tips on communication, safety, and mutual respect, with an emphasis on the differences between the two modes of transportation.



  1. Be Clear with Directions:
    • Taxis: When hailing a taxi, clearly state your destination as soon as you enter. If you have a preferred route, communicate it early.
    • Rideshares: Input your destination accurately in the app. If you have specific instructions, such as a preferred pick-up spot, use the app’s messaging feature to inform the driver.
  2. Respectful Interaction:
    • Always greet your driver politely. A simple “hello” or “good morning” can set a positive tone for the ride.
    • If you need to make a call or text during the ride, keep your voice low to avoid disturbing the driver.


  1. Avoid Last-Minute Changes:
    • Changing your destination or route frequently can be frustrating for both taxi drivers and rideshare drivers. Plan your trip ahead to minimize adjustments.
  2. Don’t Be Rude or Disrespectful:
    • Avoid using harsh language or raising your voice. Maintaining a respectful demeanor helps in case any issues arise during the trip.



  1. Verify the Ride:
    • Taxis: Check for official taxi markings and the driver’s ID. Ensure the meter is running from the start of your trip.
    • Rideshares: Confirm the vehicle’s license plate, make and model, and the driver’s photo before getting in. Share your ride details with a friend or family member for added safety.
  2. Wear Your Seatbelt:
    • Regardless of the mode of transportation, always buckle up for your safety.


  1. Don’t Enter an Unmarked Vehicle:
    • Avoid getting into vehicles that don’t display proper identification as a taxi or rideshare.
  2. Don’t Share Personal Information:
    • Protect your privacy by avoiding sharing personal details with the driver. Keep the conversation light and general.

Mutual Respect


  1. Be Punctual:
    • Taxis: Be ready to go as soon as you hail a cab.
    • Rideshares: Be at the pick-up point on time. Drivers appreciate punctuality as they often have tight schedules.
  2. Cleanliness:
    • Leave the vehicle in the same condition you found it. Dispose of any trash properly and take all your belongings when you exit.


  1. Don’t Bring Food or Drinks:
    • Consuming food or beverages during the ride can lead to spills and messes, which is inconvenient for the driver and potentially the next passenger.
  2. Don’t Engage in Unsafe Behavior:
    • Avoid distracting the driver or engaging in behavior that could compromise safety, such as standing up while the vehicle is in motion or blocking the driver’s view.

Differences Between Taxis and Rideshares

  1. Payment and Tipping:
    • Taxis: Payment is typically made at the end of the ride, either by cash or card. Tipping around 15-20% is customary.
    • Rideshares: Payment is processed through the app. Tipping is optional (though highly suggested) and can be done through the app or in cash.
  2. Service Expectations:
    • Taxis: Taxi drivers are usually knowledgeable about the city and can navigate without GPS. You might have to provide more route instructions.
    • Rideshares: Drivers rely on GPS navigation and the app’s directions. Communication through the app’s messaging system is a unique aspect of rideshares.
  3. Ride-Sharing Features:
    • Taxis: Traditional taxis generally offer private rides.
    • Rideshares: You have the option for shared rides with other passengers (carpooling) to reduce costs, which requires an additional level of patience and cooperation.

By following these guidelines, you contribute to a positive experience for both yourself and the driver, fostering a respectful and safe environment in both taxis and rideshares. Whether you’re navigating the bustling streets of a city in a traditional taxi or using a rideshare app for convenience, good etiquette makes all the difference.