The Uber Story; An Infographic

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Uber Story

Looking to hail an Uber? Check out UberFareFinder.com where you can estimate the price of your Uber car, check to see if surge pricing is enacted in your area, and hail your car straight from site with the touch of a button!

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Do You Tip Your Uber Driver?

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Uber has been making headlines recently for settling a class action lawsuit brought forth by Uber’s very own drivers. The claim was based on unfair wage and labor practices, and Uber ended up paying for it to the tune of $100 million dollars. Additionally, and perhaps more importantly, the settlement also demanded that Uber clarify their stance on tipping, or in other words give drivers the go ahead to solicit tips. This is where things get interesting.

For those of you who are familiar with the rideshare giant, you may understand why this is a surprising move by Uber. For years now, Uber has been conditioning their riders – and the general public – to forget about tips. According to Uber, tipping was never part of their business plan and in a recent blog post, the company stated, “When we started Uber six years ago, we thought long and hard about whether to build a tipping option into the app. In the end, we decided against including one because we felt it would be better for riders and drivers to know for sure what they would pay or earn on each trip  —  without the uncertainty of tipping. That’s still the case today. Tipping is not included, nor is it expected or required.”

So on one hand Uber is telling the general public (through their settlement) that they will now allow drivers to solicit tips, yet on the other hand they are still stating that “Tipping is not included, nor is it expected or required.”. Furthermore, Uber wont be introducing a way for passengers to tip via the app, meaning those riders who wish to tip will have to carry good old fashioned cash.

Clearly, Uber’s faux pas stance on tipping is confusing! In order to bring some clarity to the situation, we asked our readers to participate in a poll titled “Do You Tip Your Uber Driver?” and we got an overwhelming number of responses.

So far we have received 138 responses from our readers regarding the question, “Do You Tip Your Uber Driver?” and here is how the results played out.

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49% of participants stated NO, 33% stated YES, and 18% stated SOMETIMES. Seems like the public is pretty fairly divided on whether or not you are supposed to tip your Uber driver, furthering the point that Uber’s tipping stance is just downright confusing.

This seems, to us, to give Uber’s rival Lyft a pretty distinct advantage, as Lyft has always included an in-app tipping feature, making it clear to riders that they can add a few extra dollars if they wish. This simple show of a confidence on tipping procedure could end up pulling some customers away from the rideshare giant Uber, and garner the underdog Lyft some momentum within the industry. It will certainly be interesting to see!

Uber: How to Download and Use the Uber App

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  1. Download the Uber app from the app store on your smartphone. Uber is available for download on: iPhone (iOS 7 or newer), Android (Jelly Bean or newer), BlackBerry (BB OS 7 only), Windows Phone 8.
  2. Create an account. Once you have downloaded the Uber app, you will be asked to create an account. Enter your name, email address, phone number, and credit or debit card information. Be sure to enable location services when the option appears, as this will allow for more accurate GPS capabilities when requesting a ride. Once you have filled in your account details read Uber’s terms and conditions to make sure that you are OK with Uber’s terms and privacy policy before continuing on with the service.
  3. Click the Sign Up button. Once you have filled in your account details and read over the terms of service, click the sign up button. Your account will be created and you will be sent an email confirming your new Uber account. You’re now ready to start using Uber.
  4. Fill in the details for your first ride. Once you have completed your account creation, you are ready to take your first ride! You will need to set your pickup location; an address will be auto-populated based on your GPS location but double check to make sure that it is accurate. You can input an address manually if it is incorrect. Next, you will need to choose which level of service you want. Uber offers several types of services based on vehicle type, size, and cost. For the full list of Uber services with descriptions please click here.
  5. Request your ride. Once you submit your request, a nearby Uber driver will be notified of your pickup location. A time estimate will be provided and you will be able to watch your Uber car arrive utilizing the driver’s GPS location. All details surrounding your driver and ride will be provided, including: driver photo, contact information, vehicle make, and license plate number. If you need to give your driver any additional details, you can contact your driver at this stage!
  6. Enter your end destination. Input the address of your final destination while you wait for your ride to arrive. This will save time and provide a route ahead of time.
  7. Enjoy your ride. Once you see your Uber ride approaching your pick up location on your Uber app, start looking out for your Uber car. Once you locate your ride, simply hop in the vehicle. The GPS will provide the driver with a route, but you are able to suggest a better way if you wish. Once you arrive at your destination, simply exit the vehicle. The trip cost will be taken out of your debit or credit card automatically. If you wish to tip, you may do so in cash. Once your ride is over your will receive a receipt via email with a breakdown of the ride, including fare and route explanation.
  8. Rate your experience. Once your ride is marked as complete, you will be prompted to rate your Uber drive. The rating is out of 5 stars, keep in mind Uber drivers must maintain a 4.6 rating in order to be eligible to drive for Uber.

 

Extra help articles on Uber:

Please click here to learn about Uber’s Surge Pricing

Please click here to learn how to calculate the price of your Uber ride.

Find your Uber Fare with UberFareFinder (Video)

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New to Uber? Need an Uber estimate? Want to avoid Surge Pricing? Check out UberFareFinder.com!

With UberFareFinder.com, you can easily find the price of your Uber ride whether you are riding in an UberX, UberXL, Uber Black, Uber SUV, and so on! UberFareFinder will estimate the price of your ride for every Uber car service available and will even display real-time surge pricing so you can better decide which ride is right for you. Once you have chosen your Uber car choice, you can even dispatch your ride straight from UberFareFinder.

To learn more about UberFareFinder.com, check out this helpful tutorial!

Our YouTube Channel

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When you are looking for advice or help it is always nice to have a plethora of helpful articles right at your fingertips but sometimes you may not have time to read through multiple articles, searching for the answer to your question. Our team here at TaxiFareFinder, knows how valuable your time is and while we love creating various articles to help answer any and every rideshare and taxi question imaginable we also created a YouTube channel for those seeking fast information.

We have videos on “What is Ridesharing”, “How to use our RideGuru tool”, “How to Order an Uber or Lyft “, and more! Check it out today and let us know what other videos you would like to see in the comments below!

Click Here to Visit Our YouTube Channel.

 

 

Uber: How to Calculate Your Fare

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Have you ever wondered how Uber calculates their fares? Maybe you have questioned why sometimes after a really short ride you are still charged as much as some of the longer trips you’ve taken? There are a few key components that go into calculating and estimating an Uber Fare, and we are here to explain each factor, as well as how they work together to create the Uber pricing formula.

 

How is My Uber Fare Calculated?

Your Uber fare is first based on 4 main criteria:

  • Base (or initial) fare – A flat fee charged at the beginning of every ride
  • Cost per minute – How much you are charged for each minute you are inside the ride
  • Cost per mile – How much you are charged for each mile of the ride
  • Booking Fee (Formerly ‘Safe Rides Fee’) – A flat fee to cover Uber’s ‘operating costs’ (Not included for Uber’s more luxury services like UberBlack or UberSUV)

Here’s how Uber uses the 4 main criteria above to calculate your fare:

Base Fare + (Cost per minute * time in ride) + (Cost per mile * ride distance) + Booking Fee = Your Fare

 

Other Key Factors in Determining Your Uber Fare

There are a few more factors that will play into your Uber Fare that are not included in the 4 main criteria.

Tolls and Fees: Uber requires all passengers to pay for any tunnel, bridge, or toll charges that are incurred during the course of the ride. These charges will be added to your fare total at the end of your trip.

Uber Surge Pricing: Uber surge pricing has a scary connotation but it is actually a fairly simple and, at times, positive principal. Uber surge pricing is when Uber rates increase to guarantee reliability and availability of cars. When the demand for rides cannot be met by the number of current drivers on the road, prices will increase. This encourages more drivers to turn on their app and hit the road since they will make more money than usual. Uber will always notify you in your app before you request a ride if there is surge pricing so you will never be caught off guard. Surge pricing helps to guarantee that there is always a ride available, if you are willing to pay the price!

Your Uber fare, with surge pricing, is calculated by multiplying your total fare (before tolls) by the surge price multiplier. For instance if the surge amount is at 2x your total fare will be doubled, if the surge amount is 3x your total fare will be tripled.

Surge Pricing Example: If your total fare at the end of your trip is $12 and there was a 2x surge in effect, your new total would be $24. Then Uber would add on any incurred tolls.

For more information on Uber Surge Pricing visit this help article here.

Uber Minimum Fare: To encourage drivers to pick up short rides that will not yield much profit, Uber sets a minimum fare for each service. This helps to fairly reimburse drivers for short rides. If the combination of the above criteria results in your fare being lower than the minimum fare, you will be charged the minimum fare price instead. The minimum fare amount changes from city to city.

Minimum Fare Example: It is raining and you decide to take an UberX only two blocks down the street to stay dry.  After your trip ends and you add up the four different variables (as shown above), you calculate that your fare would only be $3.24. But in your area, the minimum fare for UberX is $5, so you will be charged $5 instead of $3.24.

 

Uber Fare Prices Vary Based on City & Car Service

 

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The four main criteria factors that we outlined in section 1 (base fare, cost per minute, cost per mile, and booking fee) all vary from city-to-city, and across the many Uber services (UberX, UberXL, UberSUV, UberBlack, etc). To learn more about the differences between each Uber car service visit this help page here.

Now that you understand all the factors that go into your Uber Fare and how time-consuming it would be to calculate it on your iPhone calculator, try UberFareFinder’s Fare Calculator! UberFareFinder will calculate your Uber fare using all of these factors with one easy click of a button. UberFareFinder will even include real-time surge pricing estimates and allows you to book your Uber car straight through the site!

Happy Travels!

Uber Fare Finder; Find, Estimate, & Dispatch Your Ride!

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Need an Uber estimate? Want to know if Uber is surging in your area? Check out our brand new site, UberFareFinder.com! Our team here at TaxiFareFinder has been working hard to create a one stop shop for everything you need to know when you travel with Uber. UberFareFinder not only will estimate your Uber fare, it will also warn you if surge pricing is enacted in your area. This allows our visitors to see what their “real-time” fare is so you can choose the best ride option available. Once you have found an estimate you like, UberFareFinder allows you to dispatch a car directly from the site! Check it out.

When you first visit UberFareFinder.com, you will notice two blank fields, your “starting location” and “ending location”. This is where you will enter your Uber trip details, keep in mind that UberFareFinder supports hundreds of cities around the world!

Pro Tip: When you enter your starting and ending locations you can use addresses, city names, landmarks, business names, zip codes, and even coordinates (latitude and longitude).

Once you have entered your starting and ending locations, UberFareFinder will estimate your fare for every Uber car service available in your area! If your location is surging, UberFareFinder will even factor the surge price into your estimate. See below for an example of a fare estimate in Boston when surge pricing was enacted.

After you have searched for your fare and found an estimate you like, simply click on the “Request Uber” button which will open your Uber app and allow you to dispatch a car without having to enter any additional information.

Have you tried UberFareFinder yet? Let us know your thoughts below. Happy Fare Finding!

Introducing UberFareFinder, LyftFareFinder, and CurbFareFinder!

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The TaxiFareFinder team is extremely excited to announce the release of our three new rideshare based websites, UberFareFinder.com, LyftFareFinder.com, and CurbFareFinder.com. Each of these three new websites has been created with the same standards that we hold for TaxiFareFinder and have proven to give highly accurate fare estimates for the respective rideshare companies that they represent. On top of being able to give precise fare estimates that include real-time surge and prime time pricing, users are also able to hail their desired rideshare car directly from each Fare Finder website. Once a visitor finds a ride estimate he or she likes they can simply click on a “Request Service” button, where they will be taken directly to the designated rideshare companies’ website or mobile app to dispatch a car without entering any additional information!

We are thrilled to expand our technology into the rideshare space and we hope this family of Fare Finder calculators will help to bring transparency to the taxi and rideshare industry as well as help our fans to find the best deal. Try out the new Fare Finders today to learn which rideshare company is the best option for you.

To view the Press Release please click here.

 

To view a Text Only Press Release please see below.

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TAXIFAREFINDER EXTENDS FARE ESTIMATES TO UBER, LYFT, AND CURB

TaxiFareFinder.com, the leader in publishing taxi rates and information, has been a longtime favorite of travelers for their fare estimating tool. Now, the developer has extended its fare estimation to rideshare services, Uber, Lyft, and Curb. They are offered as three different websites, UberFareFinder.com, LyftFareFinder.com, and CurbFareFinder.com.

Boston, Massachusetts – March 15th, 2016 – Unleashed, LLC, the Boston based technology company best known for TaxiFareFinder.com, announced today the release of three rideshare based websites, UberFareFinder.com, LyftFareFinder.com, and CurbFareFinder.com. Each website is designed to introduce users to the respective rideshare services, rates, and fare estimates in a quick and user-friendly way.

Unleashed, LLC president Ippei Takahashi states, “With accurate fare estimates for Uber, Lyft, and Curb, our team at Unleashed hopes to bring further transparency to the travel industry.  It is our goal to equip travelers, so they can be informed, plan accordingly, and travel safely.”

The fare calculation support extends internationally and to virtually all cities Uber, Lyft, and Curb operate in. The sites are also capable of producing estimates for each companies’ different rides and services, such as varying vehicle types.

In order to get a fare estimate, users simply need to enter their “origin” and “destination” locations. The users can enter not only addresses, but also city names, landmarks, business names, zip codes, and coordinates (latitude and longitude). If the users do not have the exact location, the page can suggest locations through auto-completing fields.

For the benefit of those who immediately need a ride, the fare estimates displayed are in real-time, even taking into account Uber’s surge pricing and Lyft’s prime time rates. These warnings enable users to avoid unforeseen charges, choose the best ride option available, and be informed of the cost they will incur.

Once users have found an estimate and a service they are satisfied with, they can click on a “Request Service” button, where they will be taken directly to the designated rideshare companies’ website or mobile app to dispatch a car without entering any additional information.

The new Uber, Lyft, and Curb Fare Finder calculators will be an invaluable feature for those needing to research the cost of a trip before leaving home, or for those needing to verify their fare after the fact.

 

About Unleashed, LLC

Unleashed, LLC is a Boston based technology company that specializes in creating websites and smartphone applications to provide users with the information they need for daily decisions. The company is best known for creating the popular travel site TaxiFareFinder.com.  TaxiFareFinder, released in 2007, is an online resource for all things related to taxis and rideshares. TaxiFareFinder is best recognized for its groundbreaking, location based, taxi and rideshare fare calculators. With taxi and rideshare rates for more than 2,000 international locations, TaxiFareFinder is the proven, trusted trip companion for travelers around the world.

TaxiFareFinder’s Top Help Articles

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One of our aims here at TaxiFareFinder is to help our users learn everything there is to know about taxis and rideshares. Whether you are new to the industry or are a veteran driver or rider, we hope you can learn something new from our large selection of help articles. We recently compiled the most viewed articles from our newsroom and wanted to share them in one easy place for our fans. Take a look at our top 5 help articles below and let us know in the comments which article is your favorite!

 

Taking Taxis with Infants, Toddlers, and Young Children – Learn everything there is to know about the rules, regulations, and expectations around young children, car seats, and taxis.

 

How to Tip your Taxi DriverThe ultimate guide to tipping your taxi driver; from the appropriate tip percentage to the tipping policies in various countries.

 

Your Rideshare App Guide – An easy to view infographic that outlines the differences between the many available rideshare companies such as Uber, Lyft, and Curb.

 

Which Airports Allow Uber and Lyft Pickups – Find out if your local airport supports Uber and Lyft pickups!

 

 

Uber vs. Taxi Price Comparison – Learn about the price differences between UberX, UberBLACK, and traditional Taxis.

How to Contact Uber and Lyft!

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For creating and implementing top of the line technology both Uber and Lyft can be a little hard to get in touch with when you have a question or concern. Every day our support email is flooded with questions regarding Uber and Lyft and how to get in contact with these two companies. In order to make life a little easier for our readers, our TFF team has compiled the best resources for contacting Uber and Lyft when you need their help!

 

Uber Contact Information

  1. If you are a passenger and have a question regarding a recent Uber ride, the fastest way to get the help you need is to simply reply to your Uber ride’s e-mail receipt! We notice that most customers seem to get a response within a few hours.
  2. Email [email protected] . As Uber does not have a contact phone number, email is your best bet for reaching a human being. Luckily their response time through email is fairly quick (2-3 hours). Also, once a service rep has replied to your claim you can simply email that service rep back directly if you wish to continue speaking to the same person. On the flip side of the coin, if you wish to speak to a different representative simply email [email protected] again and most likely a different representative will get back to you.
  3. If you are a social media user, try tweeting at Uber (@Uber). While we haven’t personally had the best luck with responses from Uber via twitter, if you create enough buzz we bet they will respond fairly quickly!
  4. As a last resort, try using their Help Center (https://help.uber.com/?_ga=1.260272717.1773021183.1424970143). We know it’s not fun searching through articles trying to find your answer but they do have a lot of valuable information available on their Help page!

 

Lyft Contact Information

  1. The best way to currently contact Lyft is through their help center (https://help.lyft.com/hc/en-us). They have lots of useful articles and resources for both riders and drivers. If you do not find the answer you need, you can email them using their webform (https://help.lyft.com/hc/en-us/requests/new) and a customer representative will get back to you!
  2. The Lyft support team has created a twitter handle specifically for support help. The handle is @asklyft and it is available every day from 7AM to 9PM. This is a great way to get a quick response from the Lyft team!