The two-way rating system used by Uber where passengers and drivers are able to rate each other based on their ride experience has become the new norm for almost all rideshare services. This system makes both parties in the vehicle liable and responsible for their actions and ensures an enjoyable, safe trip.
Many riders worry about maintaining a high rating as it could possibly affect the ease at which you are able to request a ride in the future. Our team has compiled our top tips when it comes to quickly improving and maintaining a positive Uber passenger rating.
Be ready: Watch the status and location of your ride as it makes its way towards the pickup location. As the vehicle gets closer, make sure you have all your belongings ready and start walking outside to where the car will be. Every minute the driver is waiting, is a minute they are not making money. If you are ready to go when they arrive, the quicker you are able to get to your destination and the sooner the driver can pick up another passenger.
Be accurate: Be sure that the pickup location entered into the app is correct. The pin-drop can be off by a block or so sometimes and this will impact how quickly the driver is able to find you. If available, enter the exact address of where you want to be picked up – this will provide more direct directions from the GPS and less confusion for the driver.
Be efficient: Enter the destination address before getting into the vehicle. While waiting for the ride to arrive, enter the end destination so a route can be calibrated ahead of time. Then, when you enter the vehicle the driver can start moving immediately, making the trip faster for both of you.
Be polite: Treat the driver how you want to be treated. It sounds obvious, but many drivers complain that riders can be overly demanding and rude. If you want the temperature or music adjusted, ask in a friendly and kind manner and most drivers will be happy to help.
Conversely, there are many actions to avoid when riding in an Uber. The behaviors below can guarantee an unhappy driver and a lower rating.
Eating and drinking: Bringing food and drinks into a moving vehicle will most likely lead to spillage and a mess. Drivers want to maintain a clean vehicle for future passengers and not have to clean up crumbs or a stain on the seats.
Smoking: Smoking leaves a smell and a mess in the car. Similar to eating in the vehicle, drivers do not want to cover up the smell as it may bother future passengers.
Leaving trash and excess dirt: Whatever you bring into the Uber, should leave when you do. Leaving anything behind clutters the vehicle and is extra work for the driver to clean up for the next passenger.
Being destructive: Treat the vehicle as if it were your own. Do not rip, stain, or damage any part of the vehicle – it is how the driver makes money and it needs to be in good condition to drive for the service.
Acting drunk or disorderly: Be respectful and courteous when taking an Uber, no matter what state you may be in.
Allowing children to be out of control: If you ride in an Uber with children, be sure that they are being respectful and not distracting the driver. The main concern of the driver is getting you to your destination quickly and safely – make sure nothing gets in the way of this.
Overloading the car: Do not try to fit more people in the car than the legal limit. This puts your group and the driver at risk for unsafe conditions and potential safety violations.
Overall, most drivers want a smooth ride and are understanding of last minute changes and unforeseen circumstances that can occur. Rule of thumb: be open with the driver and always double check. You have access to driver contact information, so feel free to call ahead of time before they arrive and ask any questions. This ensures that neither of you are surprised nor caught off guard.