Lyft Fare Finder; Estimate & Dispatch Your Ride!

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Big News TFF Fans! We know you love having the ability to easily find your taxi estimate with TaxiFareFinder, and now you can have the same luxury for Lyft by using! LyftFareFinder is truly a one stop shop for everything you need to know when you travel with the friendly rideshare company, Lyft. LyftFareFinder not only will estimate your Lyft fare, it will also warn you if prime time pricing is enacted in your area! This allows our fans to find their “real-time” fare, so you can choose the best ride option available without getting surprised by the additional prime time surcharge. The best part is, once you have found an estimate you like, LyftFareFinder allows you to dispatch a car directly from the site! Check it out.

When you first visit, you will notice two blank fields, your “starting location” and “ending location”. This is where you will enter your Lyft trip details, keep in mind that LyftFareFinder supports every city that Lyft is available in!

Lyft Pro Tip: When you enter your starting and ending locations you can use addresses, city names, landmarks, business names, zip codes, and even coordinates (latitude and longitude).

Once you have entered your starting and ending locations, LyftFareFinder will estimate your fare for every Lyft car service (Lyft, Lyft Plus, and Lyft Line) available in your area! If your location has prime time pricing enacted, LyftFareFinder will even factor the extra surge price into your estimate.

After you have searched for your fare and found an estimate you like, simply click on the “Request Lyft” button which will open your Lyft app and allow you to dispatch a car without having to enter any additional information.

As an additional bonus, right now you can get $50 in Lyft credit simply for signing up for Lyft on! Have you tried LyftFareFinderyet? Let us know your thoughts below. Happy Fare Finding!

Many Uber, Lyft Drivers Are Underinsured

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The rideshare industry has expanded at a fast pace since its debut in 2012. Last year, Uber executives estimated their drivers were providing 2 million rides a day worldwide. In the U.S., the growth has been so rapid that, when it comes to insurance, the nation’s regulators, insurers and drivers are all struggling to catch up.

A new survey found that many rideshare drivers may not have enough auto insurance coverage to fully protect themselves, and that they also don’t understand the risks involved. This raises implications not only for drivers, but also for the riders who use services like Uber and Lyft every day.

Rideshare insurance is complex and constantly evolving. Companies that provide rideshare services offer insurance protection for drivers during specific periods, but that protection drops considerably at other times. Generally, when drivers are waiting for a call, they are only fully protected if they are covered under certain personal rideshare insurance policies, and that coverage isn’t available in every state or from every insurer.

Personal insurance policies may fall short

Relying on one’s personal insurance policy may not be enough. Some carriers’ personal policies don’t cover vehicles being used to transport passengers for a fee, and some may even cancel a driver’s coverage if he is involved in an accident while driving for a rideshare — particularly if the driver has not informed the insurance company that the car is being used for rideshare driving.

Passengers are mostly covered in case of an accident, but there may be gaps there, too. Both Uber and Lyft offer $1 million in coverage when passengers are in a rideshare car. In serious accidents, where injuries and damage can exceed $1 million, it gets more complicated. Riders can make a claim against the rideshare driver’s personal auto insurance, if available, or file a personal injury lawsuit against the rideshare company, but only in some states and under certain circumstances.

In an effort to examine how many rideshare drivers are paying for additional coverage, NerdWallet worked with SherpaShare, which provides an app that helps 50,000 rideshare drivers track mileage, earnings and expenses. The insurance coverage survey of 1,022 SherpaShare users across the U.S., conducted Jan. 26-Feb. 9, 2016, via the app and company blog, found that the majority of respondents may be underinsured, at least some of the time.

Key takeaways

Many drivers don’t have extra coverage. 77% of respondents said they didn’t have additional rideshare insurance coverage on top of what their company provided, which puts them at risk while they are working, but waiting for a call.

Cost is a concern. Of the drivers who don’t have extra coverage, 32% cited cost as the reason.

Drivers may underestimate their risks. Of those who went without additional coverage, 31% said they’re comfortable with what their rideshare company provides, but 4% stated that they lacked an understanding about the issue.

Laws make a difference. The drivers with additional coverage, 43% of respondents, said they got it to comply with local laws.

Rideshare drivers are looking to add coverage. In the survey, 40% of drivers without additional coverage said they plan to purchase it in the next three months.

Most drivers lack coverage

Rideshare insurance varies depending on whether there’s a passenger in the car or if the driver is waiting for or going to a call. Uber and Lyft provide insurance coverage when passengers are in the car, which is known as Period 3 coverage. When the driver is en route to a call, drivers are covered by Period 2 insurance. But both companies provide only limited coverage, called Period 1, when drivers are logged into their apps and waiting for a fare.

With 77% of drivers in the SherpaShare survey saying that they haven’t purchased additional coverage, there is a large group of drivers who are at risk should they be involved in an accident while waiting for a call.

What rideshare companies provide

Uber and Lyft provide at least $1 million per accident in liability, uninsured and underinsured motorist coverage during periods 2 and 3. They also offer limited collision and comprehensive coverage, but only to drivers who already have this personal coverage on their vehicles.

But when drivers are waiting for a fare, in Period 1, their primary coverage is provided by the personal or commercial coverage they’ve purchased. Rideshare company policies only kick in to cover liability or damage not covered by the driver’s own insurance.

The liability limits in Period 1 are $50,000 per person for injuries, capped at $100,000 per accident total, and $25,000 in property damage for each accident. And there is no coverage provided for damage to the rideshare vehicle. Of the SherpaShare survey respondents who didn’t have additional rideshare insurance policies, 31% said they were comfortable with the coverage provided by the rideshare companies.

It could be that these drivers don’t mind taking on the risk, or they may not understand those risks. Although it wasn’t a selection in the multiple choice survey, 4% of those who don’t have additional coverage left comments indicating they didn’t understand their options and/or the issue.

Drivers pick minimal coverage

Twenty-three percent of surveyed drivers had purchased additional insurance coverage. Of the women who responded, 27% opted for an additional policy, while 21% of men did.

Rideshare drivers generally have three insurance options:

Rideshare-friendly policy. Of the drivers with additional coverage, 36% have rideshare-friendly policies that don’t provide additional coverage, but mean the insurer won’t cancel coverage on a rideshare driver.

Period 1 policy. Those with additional insurance, 31%, have a Period 1 policy. The policies, which cover drivers when they aren’t on a call, but are waiting for one, specifically fill the gap left by rideshare company coverage.

Commercial rideshare policy. In the SherpaShare survey, 24% of drivers who have extra coverage have commercial rideshare policies. These policies, which are the most comprehensive available, provide coverage at all times. For periods 2 and 3, this policy provides extra coverage should an accident exceed the rideshare company’s policy limits.

Additional coverage costs more

The survey found that 32% of surveyed drivers said cost was a factor in going without additional coverage.

Not all insurance carriers offer rideshare policies, and those that do may offer them only in certain states. But such policies are increasingly common and affordable. Costs vary by driver, policy, carrier and location, but a rideshare driver could pay an additional $20 a month or less for Period 1 coverage on top of an existing personal policy. Commercial policies are more expensive, but some carriers are offering more affordable commercial coverage for rideshare drivers.

Coverage and laws in flux

The ridesharing industry is relatively new, and insurers and lawmakers are just catching up with products to cover the risk. By the end of 2015, 29 states and Washington, D.C., had enacted laws to close insurance coverage gaps, according to Property Casualty Insurers Association of America.

These laws require action by ridesharing companies, which have had to increase coverage amounts in some areas; and by insurance carriers, which have had to expand or adjust policy offerings. The new laws also require that drivers take out additional insurance or understand the risks involved when declining coverage.

In the survey, 43% of drivers with additional rideshare insurance purchased that coverage to comply with such laws.

California’s 2014 rideshare law, for example, requires drivers to have liability insurance during all three periods, and rideshare companies to provide $1 million in liability coverage during periods 2 and 3.

Other states including Colorado, Georgia, Maryland and Washington as well as Washington, D.C., have similar laws designed to close rideshare coverage gaps. Minnesota requires rideshare companies to provide $1.5 million in coverage during periods 2 and 3. Some cities have additional requirements. For example, New York City requires rideshare drivers to have commercial coverage.

These laws have prompted Uber and Lyft to supply more generous coverage — sometimes location-specific — and have pushed insurance carriers to create new offerings and policies.

Many states are still working on legislation, and it’s possible these laws and new opportunities to buy policies could push more rideshare drivers to seek out extra coverage.

Meanwhile, drivers as well as passengers should understand their rights and risks when using ridesharing services. Uber’s terms of service denies any liability if a passenger is injured and requires binding arbitration if there’s a dispute. The company also recently changed its contract with drivers to require arbitration of disputes. So it’s important to keep in mind that the ridesharing economy is a risk-sharing one as well.

Elizabeth Renter is a staff writer at NerdWallet, a personal finance website. Email: [email protected]. Twitter:@ElizabethRenter.

Infographic by Michael Belen.

2016 Survey Results: How Satisfied Are Uber Drivers Really?

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How satisfied are Uber drivers? This question seems to be floating around the web a lot lately and our team at TaxiFareFinder was curious to find some truthful answers! As it turns out, one of our good friends, Harry Campbell (The Rideshare Guy), was also curious to learn some answers about driver satisfaction and morale and created a survey for his network of drivers. After receiving 453 responses, his team put together a fascinating report depicting Uber drivers and how they really feel. Check out the findings below!


Every year I send out a survey to all of my drivers here on RSG.  Honestly, I’m not a big fan of filling out surveys myself, but it is a great way to get feedback from my readers and confirm trends that I’ve been seeing in the on-demand economy.

So to everyone who filled out a 2016 survey, thank you!  We sent the survey to 10,234 e-mail subscribers and got 453 responses, which is awesome, and I’ll be sending out some RSG swag to 10 lucky winners.  Scroll down to the bottom to see if you were randomly selected. I’ll also be contacting you by e-mail.

This year’s survey had some really interesting results and I’m also getting better at asking interesting questions.  So if you’re a company or start-up interested in going over the results with me or one of my staff members, please e-mail me.

For everyone else, hope you enjoy!

2016 Survey Results: Getting Started With Driving

How long have you been a driver for?

According to Uber’s own numbers, half of all drivers quit after just one year.  I was surprised to see that only 17.4% of my audience has only been driving for 0-3 months, which tells me that although there are a lot of new drivers out there, they aren’t finding the online resources like my site, rideshare Facebook groups and forums.

This also speaks to the challenges of organizing drivers since there are so many new drivers who really only talk to Uber and don’t know how to get in contact with their fellow workers.

A little quick math: If Uber currently has 400,000 drivers and half are quitting after one year, that means they need to replace about 17,000 drivers each month (200,000 drivers/12 months).  And if they’re growing at a monthly rate of 10.6% (they announced 162,000 drivers on 1/22/15 and 400,000 drivers on 11/3/15 – active drivers are defined in both cases by having taken at least four trips in a single month), that means they need to hire 42,000 new drivers each month.

So in order to replace the drivers that are quitting AND sustain growth, Uber needs to hire about about 59,000 drivers in total every single month.  Wow!

Where did you first hear about driving:delivering?

If you’re wondering where Uber finds all of those new drivers, this chart gives a good glimpse into that.  I’ve talked before about Uber’s main marketing channels and although I’ve always known they pumped a lot of money into their referral program, I was surprised to see that so many people ‘heard from a friend’ about driving for Uber.

Not all of these word of mouth referrals are paid referrals, but it’s impressive to see just how important the network effect is when recruiting on the supply side.  Basically by having such a large passenger base, this also helps recruiting efforts.  This is also why a lot of the smaller to mid tier ‘Uber for X’ companies have such a hard time recruiting new drivers (and they don’t have as much $$ obviously).

If you’re curious about some of the ‘other’ responses you can view those here.  The only major category I missed was Facebook ads, which is basically the same type of paid marketing as Google Ads.

Who’s Driving For Uber And Why?

Which rideshare:delivery company do you PRIMARILY drive for?Which on-demand service do you PREFER to drive for? I’ve commented many times before that most drivers prefer driving for Lyft, but they get more rides and make more money with Uber.  I think these two charts prove that pretty clearly.  Even though an overwhelming majority of drivers are primarily working for Uber and thus making more money with Uber, an equal number of them prefer Lyft to Uber.

Lyft is often mentioned in the same breath as Uber, but outside of a few select cities like SF and Austin (where Lyft claims 40% and 45% market share respectively), they don’t offer much in the way of passenger demand.  Drivers in small to mid tier Lyft markets often wait 30 minutes+ for rides and ETAs can be as high as 20-30 minutes.

But Lyft has done a great job cultivating a special relationship with drivers.  I’m not saying they’re perfect (ahem $1,000 driver bonus snafu), but when their president e-mails drivers after fare cuts to explain why Lyft had to cut fares, that says something.

Lyft has always been on the forefront of driver friendly features, but there just hasn’t been enough demand to make it a viable main option for drivers.  Imagine how many more drivers would prefer Lyft over Uber if they actually made the same amount of money as they did driving for Uber!

Who’s Doing Most Of The Work?

How many hours per week do you work on average?

Uber has obviously been in the news a lot about its controversial tactic of treating drivers as independent contractors instead of employees.  In response to the current lawsuit they’re facing in California, even Uber’s CEO Travis Kalanick has stated that Uber is best suited as a way “to fill in the gaps”, implying that employee status would not make sense for a bulk of their drivers.

Their recently released survey confirms that 50% of drivers are driving 10 hours a week or less on average.  Uber is clearly presenting driving as a secondary gig and some (Harris & Kreuger) have even called for a third class of worker since your average Uber driver doesn’t fit into the traditional employee/independent contractor boxes.  But the problem with these assessments is that they don’t take into account who’s actually doing a majority of the work.

Based off the numbers collected in our survey, we calculated that 50% of drivers are working 20 hours a week or less, but they only account for a total of 24% of the actual hours worked out on the road.  This is similar to the phenomenon we see with Airbnb ‘super hosts’ that bring in a majority of income for Airbnb with hotel style listings as opposed to private rooms or individual listings.

If you take the mid-point of hours worked (i.e. 5 hours for 0-10) for drivers in our survey and multiply it by the number of drivers you get a rough approximation of each group’s contribution to the total hours worked.

Hours Per Week # Of Drivers % Of Total
% Of All
Hours Worked
0-10 85 19% 4%
11-20 139 31% 20%
21-30 107 24% 26%
31-40 57 13% 19%
40+ 65 14% 31%

You can see pretty clearly that a majority of the work is not being done by the 0-10 or even 10-20 hours per week crowd.

This poses several questions:

  • Which group of drivers (part-timers who make up a larger % of the workforce but do less of the work OR full-timers who make up a smaller % of the workforce but do most of the work) should be given more weight when it comes to policy discussion?
  • Should a third class of worker be created for a group of workers (0-20 hours per week) that only make up 24% of all hours worked on the platform?
  • If 30+hrs/week is considered full-time, that means half of Uber’s drivers could actually be more closely associated with employee designation than the independent contractor designation based off hours worked.

Another analysis performed on Uber’s data from January of 2015 came to a similar conclusion.

Why Do Drivers Drive?

What's the most important thing to you as an on demand worker?

Uber touts the flexibility of driving for Uber all the time and it’s actually one of the points that I’ve always agreed with them on.  I don’t think most people realize just how flexible being a driver is.  I can literally turn the app on right now and get a request within 10 minutes and be making money.

Companies like Active Hours (affiliate link) even allow you to cash out your Uber earnings the same day.  So you could go out and drive a full day whenever you want and have the money in your bank account by that night.  That’s pretty damn flexible!

Satisfaction With Driving

Overall, I am satisfied with my experience driving for UBER.

When Uber announced in December that their drivers were happier than ever, I was pretty skeptical.  It didn’t pass the smell test for two reasons.

  1. Drivers are now making less than ever because of fare cuts, so even if Uber replaced their entire workforce, how could drivers who now make less money be happier?
  2. Uber has actually gotten less flexible over the past year since they now institute policies like guaranteed hourly earnings which require drivers to work certain times and accept certain percentages of fares.  If drivers care so much about flexibility, wouldn’t less flexibility mean less happiness?

Uber’s survey actually found that 81% of polled drivers said they were satisfied with the overall experience of driving for Uber — up from 78% the previous year.  Uber polled an unknown number of drivers (and received 833 responses) from 24 of Uber’s largest markets including Los Angeles, San Francisco, Chicago and New York City.

My survey was sent to 10,234 drivers and of the 453 driver responses, only 48.4% of drivers somewhat agreed or strongly agreed (my top markets also included Los Angeles, San Francisco, Chicago and New York City).  So I think my skepticism of Uber’s survey was valid.  I’d be curious to know exactly how Uber picked it’s sample size for this survey and what questions they asked (both of which were withheld from me at least).


About Harry Campbell, The RideShare Guy

Hello TFF Readers, my name is Harry Campbell and I run a blog for rideshare drivers called The Rideshare Guy and I also write about the on demand economy for Forbes.  I’ll be sharing articles from time to time on what’s going on in the world of rideshare and what you need to know as a passenger whether you enjoy taxis, rideshare or all of the above!

Top 5 Items Rideshare Drivers Should Have In Their Car

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Driving for ride-share companies like Uber, Lyft or one of the smaller services can be an excellent way to earn income, meet people, provide a needed service and allows you to be an independent boss. For the skilled, knowledgeable driver, there is no better side business. One common belief is that all you need as a ride-share driver is a reliable car and smartphone. However, the best drivers want to make their riders comfortable and plan for those “what if” scenarios. Consider having these five items in your car to make your driving experience as smooth as possible.

• A Cord Collection — Think about how important your smartphone is to you. Your riders likely feel the same way. Providing a way for passengers to charge (common) smartphones is key. An aux cord is another excellent investment. You can listen to music or directions through your phone. This is especially important in areas where there are not many great radio stations available. It is up to you to decide if you want to allow passengers to choose some of the music; just remember, listening to someone else’s music can get quite distracting, so don’t risk anyone’s safety.

Trunk Caddy — When you’re transporting passengers, you will likely be transporting a large amount of objects, too. Don’t allow your riders’ belongings to shift around in the trunk or the back of your SUV with no protection in place. A simple trunk caddy can keep your passengers’ luggage, bags or other belongings organized — and even provide space for your items, too. These come in many different styles and sizes; there is certain to be a design that will fit with your vehicle style — from a cargo net design to a complicated caddy with multiple compartments.

Vomit Bags or Can — This may seem silly, but if you do “bar runs” it’s a must-have! Vomit bags will help protect your vehicle just in case a passenger had a bit too much to drink. Even if you avoid picking up passengers who look like they may be trouble, it’s a good idea to be prepared — sometimes accidents happen when they are least expected.

• Water — Bottled water isn’t a must, but it is certainly a nice touch. Providing cold bottled water (just by using a cooler) is one of the best things you can do for passengers. Plus, you will have water handy to keep yourself hydrated during those long shifts, too.

Your Card — Depending on which service you drive for, this may be something you can order from the company or something you can print yourself. The idea is that you want your best passengers to return again and again! Be sure to keep a card handy — you want to be remembered. Some of the companies also offer referral cards for recruiting new drivers, which can allow you to gain an additional source of income.

If you want to get high ratings and succeed in a market that is becoming crowded in some areas, it is worth investing in these items and perhaps a few others — to help you stand out from other drivers. After all, you know you are an awesome driver, so why not show your passengers you are by providing the little details? One great thing about being a ride-share driver is that purchasing these items may be tax deductible (talk to your accountant for details, of course). With that in mind, these products could become quite affordable, as well as a great investment in your ride-share business.


Author Bio: Kimberly Quinones VP of Sales Midwest:

As Vice President of Sales in the Midwest, Kim oversees all aspects of our sales, service, and customer retention programs for Illinois Vehicle Auto Insurance.  Her market stretches from the far north, west and south suburbs of Chicago, to Indianapolis. Illinois Vehicle Auto Insurance does not cover rideshare drivers.

Should Uber Be Doing More To Protect Its Drivers?

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A few weekends ago, an Orange County Uber driver named Edward Caban released a now viral video on Youtube that depicted a scary confrontation between himself and his passenger, Benjamin Golden.  In a little less than a week, the video has garnered over 2 million views and raised serious questions about driver safety.

The video itself depicts a drunk Golden, unable to sit up straight or give directions to the driver, turn violent when Caban demands that he exit the vehicle.  The video was recorded by the driver’s dash cam and it ends with the intoxicated Golden being pepper sprayed by Caban.

Golden was arrested at the scene and his charges were upgraded the day after to four misdemeanors according to the Orange County DA’s office.  He was also fired from his position as a Taco Bell executive and will likely have trouble finding work for the rest of his life.

For Uber drivers across the country, the first couple minutes of this video were nothing out of the ordinary.  We’ve all had passengers who were too drunk to enter their destination or unable to give accurate directions, but rarely have things turned violent.

In fact, with over 1 million trips per day, most of the newsworthy incidents regarding Uber usually have to do with passenger safety.  Recently, an Uber driver in India was sentenced to life in prison for raping a female passenger and there are countless other horror stories in which drivers are most often the perpetrators.  But this is one of the first well publicized cases we’ve seen where the driver was actually the victim instead of the passenger.

Was It Just A Matter Of Time?

Drivers have been dealing with drunk passengers since Uber’s early days and it’s common knowledge that the ‘Party Hours’, typically Friday and Saturday evenings, are when it’s busiest but also when you get the highest number of intoxicated passengers.

I like to tell drivers on my site, that a good beginner strategy is to just ‘Follow The Alcohol’ since even Uber promotes its platform as the safer alternative to drinking and driving.  And it’s no different on holiday weekends like Halloween when this incident occurred.

Here’s a chart that Uber sent to my driver account a few days before Halloween weekend.

Uber Peak Demand Halloween Night

You can see from the chart above that demand is at its highest when people have had a full night of drinking and partying and are just about ready to start heading home.  Now, dealing with drunks isn’t the sexiest part about being an Uber driver but it is usually when you’ll make the most amount of money.  Uber’s surge pricing encourages drivers to come out on the road during these times and that increased pay can make up for having to deal with these unruly passengers.

But drivers have always had a lot of concerns in regards to driving during this time.  There are some drivers who flat out refuse to drive nights and others do it begrudgingly.

Should Uber Do More?

Unfortunately for drivers, Uber has a history of providing the bare minimum when it comes to what’s required by the law.  So whether we’re talking rideshare insurance, background checks or safety issues, Uber has deferred a lot of the risk of driving and owning a business to its independent contractors.

And this case is no different.  I’ve spoken with hundreds of drivers about this particular incident over the past few days and this video has really struck a nerve with a lot of them because it’s brought to light the real risks of being an Uber driver.  Uber is starting to look more than ever like a glorified taxi service with a fancy app and that can be problematic for a couple reasons.

Driving A Taxi Is Dangerous

There’s a reason why driving a taxi consistently ranks on top ten list for the most dangerous jobs.  And if you couldn’t tell from the plexiglass screen that sits in-between you and your taxi driver, a report from OSHA released in the year 2000 found that taxi drivers are 60 times more likely than other workers to be murdered on the job.

Additionally, the report provided several recommendations in order to make things safer for taxi drivers:

  • automatic vehicle location or global positioning systems (GPS) to locate drivers in distress;
  • caller ID to help trace location of fares;
  • first-aid kits in every car for use in emergencies;
  • in-car surveillance cameras;
  • partitions or shields;
  • protocol with police — owners and police to track high-crime locations;
  • radios to communicate in emergencies (e.g., with an “open mike switch”);
  • safety training for drivers;
  • silent alarms;
  • use of credit/debit cards (“cashless” fare systems) to discourage robberies.

Out of the ten recommendations pulled straight from the OSHA report, Uber provides only three of these features on their platform.  Everything that you see in bold is currently not in place for Uber drivers and remember, this report was released in the year 2000, so it’s not exactly breaking news.

This driver in this incident was actually pretty well prepared though with a dash cam and pepper spray.  Unfortunately, most Uber drivers haven’t even considered this kind of stuff until now.

In the days following the incident, I’ve fielded hundreds of inquiries from drivers about dash cams and whether or not they should be carrying non-lethal weapons.  Nowhere in Uber’s lackluster training material does it mention the word dash cam and here’s the response I got from Uber’s customer support team when asking if I, as a driver, could carry non-lethal weapons while I’m driving.

Are Uber Drivers Even Allowed To Carry Non-lethal Weapons?

This e-mail is a microcosm of the training and support that Uber drivers get on the job.  Their questions are often met with frustrating responses and Uber rarely provides any sort of real guidance or help.  It’s one of the reasons that drivers turn to third party resources like my own blog to get help and real-life advice.

Safety Issues Are Real

When you think about Uber’s slogan, “Everybody’s Private Driver”, the image you conjure up in your head probably doesn’t involve plexiglass screens, dash cams and pepper spray.  But maybe it should.

Uber and competitors like Lyft were built on the idea that normal every day people could drive to make a little extra cash in their spare time.  Uber’s public policy strategist, David Plouffe, recently touted the fact that of the 400,000 Uber drivers nationwide, more than 50% of them drive less than 10 hours per week, which would seem to corroborate that narrative.

But as Uber has expanded beyond the tech savvy millennial demographic and eroded the taxi industry’s market share, it’s passenger base has started to encompass that very same group that makes driving a taxi so dangerous.  The fact that a majority of Uber drivers drive less than 10 hours per week is actually a really bad thing when it comes to safety since it means they are less adequately prepared to handle these types of situations.

In the days after this event, I heard from many taxi drivers who told me, this Uber driver handled this situation very poorly.  And while there’s obviously no excuse for the violence perpetrated by Golden, it’s possible that this situation could have easily been prevented with any single one of the numerous recommendations from that 15 year old OSHA report.

Even the most basic of real-time support systems like an emergency phone line that Uber drivers can call would make things safer for drivers.  As it stands today, there’s actually no way for Uber drivers to contact Uber in real-time while they’re out driving.  They’re asked to e-mail in about any problems they have with a specific passenger or ride, which seems almost ridiculous for a $50 billion company.

Uber has reacted to this incident the way you’d expect, releasing an official statement that said, “We’ve been in contact with Mr. Caban and are thankful he is doing ok. We will provide any information to the investigating authorities as needed. The rider involved in this incident has been permanently banned from the platform.”

But the real question is, is this enough?  According to Plouffe, Uber is ‘creating jobs’ at a breakneck pace but they still aren’t required to provide things like adequate safety training or worker protections to its drivers.  Passengers may have questioned Uber’s safety practices in the past, but now, a lot of Uber drivers are starting to wonder the same thing.


About Harry Campbell, The RideShare Guy

Hello TFF Readers, my name is Harry Campbell and I run a blog for rideshare drivers called The Rideshare Guy and I also write about the on demand economy for Forbes.  I’ll be sharing articles from time to time on what’s going on in the world of rideshare and what you need to know as a passenger whether you enjoy taxis, rideshare or all of the above!

The Sharing Economy: How to Put Your Car to Work

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Owning a car can be expensive, but if you’re willing to put forth the effort, you can make back that money and more by providing transportation to others. There are several companies that specialize in helping people with vehicles connect with those in need of a ride. If you aren’t afraid of having strangers in your car, they can be a great way to make some extra cash. Check out the below infographic to learn the best way to put your car to work for you!

For the Full Article please visit

How Uber Drivers Can Redeem Themselves if They Make a Wrong Turn!

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I cannot tell you how many times I have missed the correct turn off while engaged in a deep conversation or maybe victimized by the infamous GPS lag, it happens to the best of us. I previously mentioned how important it is to know your city; however, it’s impossible to know every street, shortcut, neighborhood ect ect so relying on our GPS systems is often all we have, especially if your pax is unfamiliar with the area or intoxicated. None of this really matters anyways right? In the passengers eyes you just made a wrong turn, which could potentially end in a bad rating and extra mileage/money tacked on to the trip..

Many driver’s would simply re route their destination, arrive at the destination and end the trip with seemingly no issues . Keep in mind that, even though your passenger may remain friendly and thank you for the ride, they are concerned about the resulting price and may question your true intentions after walking away (and rightfully so).

Most of your passengers completely understand mistakes happen but it’s your job as a driver to rectify the situation so the passenger does not feel ripped off. By addressing the mistake when it happens, your passenger will feel humbled and relieved to know that their driver is providing the best service possible.

Many new drivers are not aware that any trip/fare can be adjusted immediately after arriving at the destination. Once you realize you have made the mistake its important to immediately apologize (you did nothing wrong but an apology does help) and assure the passenger/s that the fare will be adjusted to reflect the most direct route. I do not suggest ending the trip early because firstly, you do not know exactly how much extra mileage you had to cover in order to get back on the correct route. Secondly, its important your passenger/s are covered from start to finish in case of an accident or a multitude of other possible incidentals.

Here is how you correctly address the passenger and rectify the situation:

After the trip is complete you will slide the red “end trip” bar and enter the rating like you normally would for any other trip. Before going online you need to pull up the ride in the trip history section and submit the button that reads “need help” You will now see a drop down screen with a list of problems/issues- from that menu chose the feature that reads “did not start or end trip on time” It will prompt you to enter the pickup location/address and the destination location/address. Uber will then calculate the fare using the most direct route and adjust the price. Using this method is especially important if your trip was conducted during a surge.

So..there is no need to panic or get frustrated if you get a bit turned around because there is a solution that pleases everyone involved. Right before the passenger exits your vehicle, I personally apologize once more and explain that the fare will be adjusted in a short amount of time. Explain that the current reflected charge is not accurate and Uber will send an updated receipt via email.

Try not to let a simple mistake turn into a bad rating despite an otherwise flawless ride. Trust me, your passenger will leave feeling impressed. I am surprised at times to hear some of the responses from passengers after you explain this simple remedy. They usually mention instances where their driver never admitted to the mistake and drove several extra miles before finally finding the appropriate destination, never offering a solution. Most of them will express their appreciation and gratitude. Remember, its a simple fix and will most likely prevent your rating from taking an unnecessary hit.

I hope this helps driver’s who have experienced this problem in the past!

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Remember to have fun, drive safe and Uber On!!! 😉


Author – Dan McCarthy
Dan McCarthy runs the well known blog, Uber Classroom and he also guest posts on EEZZDriver. Make sure to check out both blogs to stay up to date on all things rideshare!

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Here’s How Much You Need to Drive for Uber, Lyft and Sidecar to Cover Your Car Insurance and Other Costs

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Rideshare companies are always promising high amounts of easy money in order to recruit drivers but these promises of easy endless money do not always show the public the full truth. Luckily NerdWallet crunched the numbers for us to see how many rides drivers for Uber, Lyft, and Sidecar would have to provide to pay for their car ownership costs such as insurance, gas and repairs. They also calculated how many rides are required for drivers to make $50,000, $75,000 and $100,000 in gross income. Check it all out in the infographic below and to learn more visit NerdWallet!

How many rides does it take to pay for insurance?